FAQ

Before replacing, please turn off the equipment power and hang a warning sign. Our company provides detailed parts replacement guidelines and video tutorials, and can also arrange for a technical engineer to provide free on-site guidance. All parts undergo rigorous quality testing to ensure stable, safe, and reliable equipment operation after replacement.

If you find any accuracy issues, please stop using the equipment immediately and contact us. Our company is equipped with a coordinate measuring machine (CMM) for free accuracy re-inspection. If the issue is due to product quality, we will rework or replace it free of charge; if it is caused by improper operation, we will provide technical guidance and operation optimization solutions.

We recommend regular surface cleaning, rust prevention treatment, and lubrication of key parts. We offer free maintenance training services and can customize maintenance schedules. Our patented surface strengthening process can increase die life by 30% and significantly enhance fatigue resistance.

Our dies are fully compatible with interfaces of 30+ international brand equipment, with precision control within ±0.01mm. Before purchase, you can provide the equipment model and parameters, and we will conduct interface matching tests free of charge and issue a compatibility report, ensuring "install and use immediately."

If cracks appear in the die, please stop using it immediately and contact our technical team. We offer free quality traceability services, which can detect the cause of the crack (such as material fatigue, processing stress, etc.), and provide repair or replacement services, ensuring a response within 48 hours and completion of repair or replacement within 15 days.